Delivery terms

These delivery terms apply to the commercial relationship between Hunajakeiju (hereinafter referred to as the "Online Store") and its customers.

Products and product prices

The prices of the products are presented in connection with product presentations. The prices of our products include VAT. The tax breakdown is shown in the shopping cart and in the order confirmation. We reserve the right to change prices and delivery costs.

Payment methods

Private customers can pay for their orders using the payment methods available in the shopping cart. Business customers can also request the right to invoicing by contacting our customer service.

Delivery fee

Our packaging and delivery costs depend on the selected delivery method and are automatically added to the total amount of the order in the shopping cart.

Deliveries

We will send the products you ordered as soon as possible, usually within 24 hours of receiving the order. If any of the products in the order are exceptionally out of stock, we will contact you immediately by email or telephone.

Right of cancellation and return

According to the Consumer Protection Act, the consumer has the right to cancel an order within 14 days of receiving the goods.

• Cancellation notice: Simply returning the goods or not collecting them is not enough. The customer must make a clear cancellation notice before returning the product by email to: miia@hunajakeiju.fi
• Return costs: The customer pays the postage and return costs for returning the product.
• Product condition: The returned product must be unused, unaltered and in its original packaging.
• Restrictions: The right of cancellation does not apply to products that can quickly deteriorate or expire, or whose seal or packaging has been opened (such as opened food or hygiene products). Unopened and long-lasting food products (such as honey) have a normal right of return if the packaging is completely intact and unopened.

Refunds

If you cancel the transaction, we will refund the payments we have received without delay and no later than 14 days after the cancellation notification (and receipt of the product). We will make the refund using the payment method you used in the original purchase transaction, and the return will not incur any costs for you.

Product error correction and complaints

If the delivered product is damaged, defective or incorrect, please contact our customer service immediately by email. We ask you to report the error and whether you wish to replace the defective product with a new, similar product or to cancel the transaction and receive a refund.

Payment service provider

The payment intermediary service is implemented and provided by Klarna Bank AB (represented in Finland by Klarna Oy, Business ID: 2247127-6) and Stripe Payments Europe, Limited (Company ID: 513174) in cooperation with Finnish banks and credit institutions. The payment intermediary appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Payment service providers have an official payment institution license. In case of complaints, we ask you to primarily contact the online store's customer service.